Methodology
AI-moderated communities
Rather than moderation being a bottleneck, or a cost that makes certain projects unfeasible, incAI can moderate across all task types in over 30 languages, around the clock.
(incAI probe suggestions in the platform interface)
About this methodology
Moderation at scale, oversight always on
This is not a replacement for expert human moderation. Human moderators bring interpretive judgement, cultural sensitivity, and the ability to follow an unexpected thread that no brief anticipated. But for large-scale studies, multi-market panels, or projects where speed is the priority, incAI's moderation ensures that every participant receives a considered follow-up rather than being left unengaged.
Researchers can review, adjust, and override at any point. The moderation is automated. The thinking remains yours.
At a glance
- Task types All incling task types, not just discussions
- Languages 30+ languages, responses in participant's language
- Availability Around the clock, across all time zones
- Oversight Researcher can review, adjust, and override at any point
- Combines with Pop-up, long-term, or multi-market community types
Ideal use cases
Best for
AI-moderated communities fit studies where scale, speed, or limited moderation resource would otherwise leave participant responses without follow-up.
Large-scale qualitative studies
When you have hundreds of participants across a community and cannot resource full human moderation on every response, incAI ensures every participant is probed and every thread is followed.
Time-zone spanning panels
Participants in Australia, the UK, and the US may be posting at times when your team is not available. incAI keeps the conversation moving overnight so no response waits until morning for a follow-up.
Multi-market research at speed
Run the same community across five markets simultaneously, with incAI moderating in local languages and your team focusing on analysis rather than response management.
Lean-team studies
When a single researcher is running a community without support, incAI handles the moderation workload, freeing the researcher to focus on analysis, reporting, and client management.
Ready to see incAI moderation in action?
Talk to the team about your study and see how AI-moderated communities could work at your scale and across your markets.